Return Policy

📦 Return Policy – Dubai Chocolates

Returns & Refunds
We take great care and love in processing your order. Because we work with fresh, perishable food items, it is not possible to return products once they have been shipped.

This is due to food safety and hygiene regulations, and is legally established in Article 6:230p sub f BW.

Product damaged or incorrect?
If your order arrived damaged, incorrectly delivered, or incomplete, please contact us within 24 hours of receipt at info@dubaichocolates.nl.

Please include your order number and clear photos of the product and the packaging. We review each situation individually. If there is an error or shipping damage, we will send a new product or provide appropriate compensation.

Return address (only with approval):
Dubai Chocolates
TRL Fulfilment B.V.
Industrieweg 24
3846 BD Harderwijk
Netherlands

If you need to return something (only after written approval), please ensure that:
- The product is unopened, undamaged, and stored in a cool, dry place
- The return is carefully packaged to prevent further damage

The return costs are at your own expense, unless we made an error.